Privacy policy

Your privacy matters to us, so let us lead with what actually counts: we do not sell your personal information, we never have, and we never will. We do not store your credit card or payment details on our systems. We do not share, rent, trade, or otherwise hand your information to advertisers, data brokers, or any other outside party for their own marketing. And we only ever collect the small amount of information we genuinely need in order to take your order, process your payment securely, and get your coffee to your door, and nothing beyond that. If at any time you would like us to delete the information we hold about you, you can simply ask through our contact page and we will take care of it, no questions asked. That is the heart of how we treat your information, and everything that follows below is merely the long-form detail and the usual legal housekeeping.

This Privacy Policy is intended to explain, in as much detail as may conceivably be useful to you, how Javai (“we,” “us,” or “our”) collects, receives, uses, processes, handles, stores, and ultimately disposes of the limited information that we come into contact with when you browse, visit, navigate, interact with, or place an order through javai.ai. The information we deal with generally falls into two broad and fairly ordinary categories. The first is the information that you yourself choose to provide directly to us in the everyday course of shopping, which typically includes such things as your name, your email address, your shipping address, your billing address, your telephone number, and the contents of any message you choose to send us, together with the details of the products you decide to order; the payment information you enter at checkout is transmitted directly to and handled by our third-party payment processor under its own security standards and is not retained by us. The second category is the information that is collected automatically and more or less invisibly as you move through the site, which may include your internet protocol (IP) address, the approximate location that can be inferred from that address, your device type, your operating system, your browser type and settings, the referring website or source that brought you to us, the particular pages and products you view, the links you click, the searches you run, and the dates and times of your visits, all of which is gathered through cookies, pixels, tags, local storage, and other broadly similar technologies that are common across essentially the entire modern web. You are, of course, free to restrict or disable cookies through your browser settings, although you should know that certain parts of the site may not behave correctly if you do.

We use this information for the unremarkable and entirely expected purposes of operating an online store, which is to say that we use it to display the site to you correctly, to remember the items you have placed in your cart, to create and confirm your account if you choose to make one, to process, fulfill, pack, ship, and deliver the orders you place, to calculate the applicable taxes and shipping, to provide you with customer support and to respond to the questions, comments, and requests that you send our way, to send you the transactional messages you would expect such as order confirmations and shipping notifications, to detect, investigate, prevent, and address fraud, abuse, security incidents, and other potentially prohibited or unlawful activity, to understand in an aggregated and general way how our site is actually being used so that we may maintain and gradually improve it, and to comply with the legal, accounting, tax, and recordkeeping obligations that apply to a business of our kind. We share information only where it is genuinely necessary to accomplish those purposes, and then only with the categories of service providers who perform functions on our behalf, such as the ecommerce platform that hosts our store, the payment processor that handles your transaction, and the shipping and fulfillment partners that carry your package to your door, each of which is permitted to use the information solely to perform the services we have engaged it to perform and for no purpose of its own; we may additionally disclose information where we are required to do so by law, regulation, subpoena, legal process, or an enforceable governmental request, or where doing so is reasonably necessary to protect our rights, our customers, or the public. To say it plainly one more time, none of this involves selling your personal information, and none of it involves sharing your information with anyone for their own independent marketing.

We keep the information we collect only for as long as it remains necessary for the purposes described above, which in practice means for as long as is needed to provide our services to you, to maintain accurate business and financial records, to resolve any disputes that may arise, and to satisfy our legal and regulatory obligations, after which the information is deleted or anonymized in the ordinary course of things. Our store is hosted on Shopify, and your information is accordingly stored on secure, access-controlled servers, with payment transactions processed through a gateway that adheres to the Payment Card Industry Data Security Standard; while no method of transmission over the internet and no method of electronic storage can ever be guaranteed to be perfectly and absolutely secure, we take commercially reasonable and appropriate measures that are designed to protect the information we hold against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Our site may from time to time contain links to other websites that we neither own nor control, and we are not responsible for the privacy practices or the content of those other websites, so we gently encourage you to review their policies on their own terms. You may, at any time and for any reason whatsoever, request to access, review, correct, update, or delete the personal information we hold about you, and you may do so simply by reaching out to us through our contact page; we will respond to and honor your request as promptly as we reasonably can. We may revise or update this Privacy Policy from time to time in order to reflect changes in our practices, our offerings, or the applicable legal and operational landscape, and whenever we do, we will post the updated version here on this page so that it always remains current. This Privacy Policy is provided for the benefit of our customers and visitors in the United States, which is the only market we currently serve.