Shipping policy

Here is what you actually want to know, right up front: we roast your coffee fresh after you place your order and then get it moving quickly, with every order roasted, packed, and delivered to your door within 2 business days, guaranteed. Shipping is a simple flat rate of $5.99, and it is completely free on every order of $50 or more, with no codes to enter and no fine print. You will receive a tracking link by email the moment your order ships so you can follow it the whole way, and we ship throughout the United States. That is the short version, and for the vast majority of orders it is all you will ever need; everything below is simply the longer explanation and the usual housekeeping for the less common situations.

Because we roast to order rather than shipping coffee that has been sitting on a shelf for weeks, every order passes through a brief roasting and packing step before it leaves us, and that step is already accounted for within the delivery window described above. Our stated delivery time is measured in business days, meaning Monday through Friday and excluding weekends and recognized public holidays, and the clock effectively begins once your order has been confirmed and your payment has cleared. We hand your package off to established, reputable carriers, and the particular carrier used for any given order may vary depending on your location, the size of your order, and whatever route will get your coffee to you most quickly and reliably. While we work hard to hit that delivery window every single time and we stand firmly behind it, please understand that once a package physically leaves our hands it is in transit with the carrier, and rare circumstances that are genuinely outside of our control, such as severe weather, natural events, carrier disruptions, peak holiday volume, or other similar logistical hiccups, can occasionally affect transit on a given day; in those uncommon cases we will always do whatever we reasonably can to help you locate and recover your order.

Accurate delivery information genuinely matters, so please take a moment to double-check your shipping address, including any unit or apartment number, before you complete checkout, since an incorrect, outdated, or incomplete address is far and away the single most common cause of delays and can result in a package being returned to us or requiring a full reshipment, and any additional shipping costs created by an address error may be passed along to you. If a package comes back to us as undeliverable, we will reach out to arrange a reshipment or another sensible resolution. In the unlikely event that your order arrives damaged, or appears to have been lost or significantly delayed somewhere in transit, please get in touch with us through our contact page as soon as you reasonably can, ideally with your order number and, where relevant, a quick photo of any damage, so that we can look into it properly and make it right. We currently ship within the United States only and are not able to process or deliver international orders at this time. We may adjust our shipping practices, rates, carriers, or timeframes from time to time as our business and the broader shipping landscape change, and the most current version will always be the one posted here on this page. If you have any questions whatsoever about shipping, delivery, tracking, or anything related, we are genuinely happy to help, and the fastest way to reach us is through our contact page.